Frequently Asked Questions
Everything you need to know about our review process, company standards, and how to protect yourself when hiring movers or shipping a vehicle.
About Our Reviews
How do you verify customer reviews?
Our team cross-references each submitted review against booking records, move dates, and customer contact information. We also screen for duplicate accounts and suspicious patterns. Only reviews from confirmed customers are marked as Verified.
Can companies pay to get better reviews or remove negative ones?
No. Companies have no ability to pay for higher ratings, suppress negative reviews, or influence our editorial scores in any way. Our review platform is fully independent.
What happens if a review violates your guidelines?
Reviews that violate our community guidelines — including fake reviews, defamatory content, or spam — are removed after investigation. Businesses can dispute reviews through our contact form, and we respond within 5 business days.
How is the overall star rating calculated?
The overall rating is the arithmetic mean of all published, verified reviews for a company. We do not weight, filter, or adjust ratings artificially. The rating you see reflects genuine customer sentiment.
Hiring a Moving Company
What should I look for when hiring a moving company?
Look for a company with a valid USDOT number (required for interstate moves), a physical address, and transparent pricing. Always request a binding estimate — not a non-binding estimate — before moving day. Avoid movers who demand large cash deposits upfront.
What is the difference between a moving broker and a carrier?
A carrier owns the trucks and physically performs your move. A moving broker (or planner) is DOT-licensed to arrange your move and assign a licensed carrier. The key is whether the broker carefully vets its carriers and stays involved. Coastal Moving Services is a DOT-licensed moving planner that matches you with vetted, fully licensed and insured carriers and acts as your single point of contact throughout — it does not directly transport household goods.
What is a binding estimate?
A binding estimate is a legally guaranteed price for your move — the final cost cannot exceed the quoted amount, regardless of the actual weight or time. A non-binding estimate can increase significantly on moving day. Always insist on a binding estimate in writing.
Are moving companies federally licensed?
Interstate moving companies must be licensed by the Federal Motor Carrier Safety Administration (FMCSA) and registered with a USDOT number. You can verify any company's license status at FMCSA.dot.gov.
Container Moving & Auto Transport
How does container moving work?
A portable container or trailer is delivered to your home. You pack and load it on your own schedule, then a licensed carrier transports it to your new address. Our top pick, My Move Box, backs every quote with a written Price Lock Guarantee.
Should I choose open or enclosed auto transport?
Open transport is the most common and cost-effective way to ship a vehicle. Enclosed transport protects your vehicle from weather and road debris inside a covered trailer — recommended for luxury, classic, and exotic vehicles. Auto transport brokers must also be FMCSA-registered; our top pick RNG Auto Transport operates under USDOT# 4231711.
Getting a Quote
Is the quote from Consumer Business Reviews free?
Yes. Requesting a free quote through our platform is completely free and comes with no obligation. You will be connected with our 2026 top pick for the service you choose: Coastal Moving Services for full-service moving, My Move Box for container moving, or RNG Auto Transport for vehicle shipping.
How quickly will I hear back after requesting a quote?
A specialist will typically contact you within 2 business hours. For urgent requests, call directly: Coastal Moving Services (888) 316-8329 for moving, My Move Box (561) 807-3331 for containers, or RNG Auto Transport (561) 730-9499 for auto transport.
Still have questions?
Our team is happy to help. Reach out and we'll get back to you quickly.